How do I know that my credit card is secure when I order from your website?
For our customers convenience and security all online payments are processed through PayPal. PayPal is the industry-leader in privacy and protection to ensure your information is safeguarded.
All sensitive information is automatically encrypted and no financial information is shared with us. In addition we are a Verified Seller having provided PayPal with evidence of our identity to pass their security checks so you can be assured we are a legitimate business.
I don't have a PayPal account. Can I still shop online?
Yes! You can use your credit card to pay even if you don't have your own PayPal account. This way you still get the security offered by PayPal.
Can I place my order by phone?
Yes, just call us on 07 4696 9825, Monday through Thursday 9:30 am to 3:30 pm (Queensland time).
When will my order ship?
Orders are processed same day or next day during our working week (Monday through Thursday). Orders received Friday through Sunday are dispatched on Mondays. We strive to keep all items in stock so that orders can be filled when they are received but occasionally an item will be out of stock.
How long will it take to receive my order?
All orders are shipped via Australia Post. We are located in Queensland, so how long it takes for your order to arrive depends on your location. An order to Brisbane could arrive the very next day, while orders to remote WA could take up to 10-14 business days.
How much is postage?
For all online sales we charge a flat rate of $8.50 for postage & handling for destination within Australia. This can seem expensive if you're just ordering a replacement blade for your rotary cutter but you can work it to your advantage by ordering other things you'll be needing. It's like shopping in person - running to the store for one item isn't cost efficient either.
What is your returns policy?
We offer exchange or refund where the item is faulty or is not as described on our website. We do not accept returns on merchandise for change of mine.
We do want our customers to be 100% happy with their purchases, so if you are dissatisfied with an item please let us know. Although we cannot exchange digital content (downloadable tutorials, patterns or video) patterns or DVD's due to copyright laws we respect your opinions. When purchasing digital content it is the customer's responsibility to ensure they have the bandwidth for the download.
We test all the tools we sell and pride ourselves on only carrying the best available. If you're having difficulty or are unhappy with a tool you bought, we may be able to help you get the results you expected. In the event that you receive a product that is defective you can return it for a replacement product. It is important that you ship faulty merchandise back to us in a timely manner. A replacement product will be shipped to you once we receive the damaged item.
If we are unable to replace the product we will provide you with a refund of the cost of the item.
How do I return a product?
To return a defective product, please first notify us of your intention to return the item. This should be done within seven days of your receipt of the item. You can email us at info_quiltersworld.com.au or call us on 07 4696 9825. We will provide you with instructions on how to return the item. All of the product and its parts, along with all of the packaging and a note with your contact details should accompany the product you are returning.
Are there advantages to shopping online?
Definitely. There are many advantages including:
Lower postage & handling charges - it's only $8.50 no matter how large your order. Phone and mail orders typically incur a higher p&h.
Convenience - you can shop 24/7 and your order will be delivered straight to your door.
Special online offers and promotions.
